Low occupancy in the office disincentivizes employees from commuting into the workplace, as they are unable to collaborate with their coworkers in a way that distinguishes remote work from in-person work. This creates frustration, leading to continued decreased space utilization across real estate portfolios. When there’s not a good vibe or hum of activity in the office, experience suffers.
Moreover, with fewer people in the office, it is challenging for workplace leaders to experiment and create workplace decisions. Low occupancy creates the false impression that the office is running smoothly, as fewer people lead to fewer complaints, shortages and friction. As a result, when employees need to come into the office it isn’t optimized for them and this further disincentivizes workplace use.
Employee experience is the sum of all an employee’s experiences at their company. From the first chat with a recruiter, to onboard, and ending with their final goodbye email or sendoff.
Some of the challenges in creating impactful employee experiences include:
Three experiments you can start doing now to improve the employee experience in the workplace
Click each experiment to expand.
If you have six floors of real estate which are each experiencing 20% occupancy, “close out” four of the floors and only keep two floors accessible to your employees.
The intention of this experiment is to increase the utilization of space on these two floors by densifying your occupancy. For this particular example, this can result in an increase in utilization on these two floors from 20% to 60%.
Set your experiment parameters and a start /end date for measuring. VergeSense customers can track utilization via VergeSense platform.60 days after you make this change, run an employee survey to learn whether employees prefer coming into the office when the spaces are consolidated.
Ask specific questions.
Finally, explore quantitative (data) and qualitative (survey) feedback and discuss how to proceed into the next phase of this experiment.
For this experiment the intent is to decrease friction and make it easy for employees to come into the office. Without a platform to do this, friction can increase when the things they need aren’t there when they arrive.
When you launch the software, make sure you’re training your teams how to use it and make it simple for them to begin using it quickly. As adoption begins, survey employees after 60 days about how the combination of experiments 1 and 2 are affecting their experience.
Perhaps you are noticing that people are gravitating toward specific areas, such as the floor with the most phone booths. It could be that a certain amenity is bringing people to the area.
Experiment by adding phone booths, or whatever the popular amenity may be, to another space to see if it will attract more people. Ideally you test bringing this amenity to a central location where if people visit there is natural socializing or idea sharing.
By adding this amenity, you will guide people to this high-value area which also could encourage people to interact more when they’re in the office.
Download a PDF version of the guide to running experiments in a low occupancy world to walk you through experiment design and how to produce a business case.
It includes a template to run your own experiment.
Or go to guide to running experiments in a low occupancy world.